Privacy Policy of 88casino

1 Information We Collect

88casino collects personal data from you through several channels: directly when you register an account or contact support, automatically when you interact with the platform, and from third-party service providers where necessary to verify your identity or process payments.

The categories of personal data we collect include:

We do not collect personal data from persons known to be under the age of 18. If we become aware that data has been collected from an underage individual, it will be deleted immediately and the associated account closed in accordance with our Terms & Conditions.

2 How We Use Your Data

88casino processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are:

• Account management: Creating, maintaining, and securing your 88casino player account, including authentication, password resets, and account communications.
• Identity verification (KYC): Verifying your age (18+), identity, and address in order to comply with anti-money laundering (AML) obligations and prevent fraud.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and maintaining accurate financial records.
• Platform personalisation: Tailoring game recommendations, promotional offers, and content to your preferences and play history, where you have not opted out of such communications.
• Customer support: Responding to your enquiries, resolving disputes, and managing feedback submitted via live chat, email, or other support channels.
• Fraud prevention and security: Monitoring account activity to detect and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling behaviour and, where applicable, enforcing self-exclusion restrictions or deposit limits.
• Legal and regulatory compliance: Meeting our obligations under applicable law, responding to lawful requests from authorities, and maintaining records as required by law.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game offerings, and the overall user experience.

3 Data Sharing & Disclosure

88casino does not sell, rent, or commercially trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: We share financial transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors (Visa, Mastercard) solely to facilitate your deposit and withdrawal requests.
• Identity verification partners: We may share identity and address data with KYC verification service providers to confirm that you meet our eligibility requirements, including the 18+ age requirement.
• Game technology providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive limited session and bet data necessary to operate their games within the 88casino platform.
• IT and infrastructure providers: Hosting, cloud storage, cybersecurity, and analytics vendors who operate under strict data processing agreements with 88casino and are prohibited from using your data for their own purposes.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, financial regulators, or courts when required to do so by law, court order, or in response to a legitimate and lawful request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 88casino's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom we share personal data are required to handle it in a manner consistent with applicable data protection standards. We conduct due diligence on our data processors and require contractual commitments to data security and confidentiality.

4 Cookies & Tracking Technologies

88casino uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform effectively, remember your preferences, and analyse how you interact with our services. Cookies are small text files placed on your device when you visit our platform.

We use the following categories of cookies:

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the 88casino platform, including your ability to log in and access your account. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge).

5 Data Retention

88casino retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply are as follows:

• Account data (identity and contact information): Retained for the duration of your active account relationship with 88casino, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction to comply with financial record-keeping obligations.
• KYC and verification documents: Retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the last interaction, to allow for dispute resolution and quality assurance purposes.
• Technical and usage data (logs): Typically retained for twelve (12) months on active systems, then archived or deleted.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever occurs first.

When personal data is no longer required for its stated purpose and no legal obligation requires its continued retention, 88casino will securely delete or anonymise the data so that it can no longer be linked to any identifiable individual.

6 Security of Your Information

88casino implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Our key security measures include:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your credentials, financial information, and personal data cannot be intercepted during transit.
• Encrypted data storage: Sensitive data fields — including passwords, payment method details, and identity document references — are stored in encrypted form within our database infrastructure.
• Access controls: Access to personal data within 88casino is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and subject to audit.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security beyond the standard username and password combination.
• Fraud monitoring systems: Automated systems continuously monitor account activity for signs of unauthorised access, suspicious transactions, and other anomalies, with alerts escalated to our security team for investigation.
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

In the unlikely event of a data breach that affects your personal data and poses a risk to your rights and freedoms, 88casino will notify affected players without undue delay and take all appropriate remedial action to contain and investigate the incident.

7 Your Rights & Choices

As a player and data subject, you have the following rights with respect to the personal data that 88casino holds about you. These rights may be subject to certain conditions and limitations where permitted by applicable law, particularly in cases involving legal obligations, fraud prevention, or public interest.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. Requests will be handled within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain information directly via your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been unlawfully processed. This right does not apply where we are required by law to retain the data (e.g., financial records).
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You have the right to object to processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to our ability to demonstrate compelling grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

If you are not satisfied with how 88casino has handled your personal data or a data rights request, you have the right to raise a complaint through the appropriate channels. We take all privacy complaints seriously and will investigate and respond in good faith.

8 Contact & Data Enquiries

88casino is the data controller responsible for the personal data described in this Privacy Policy. If you have any questions, concerns, or formal complaints regarding this Privacy Policy or our data handling practices, please contact us using the details below.

Data enquiries email: support@88casino (plain text — not a clickable link)

Response time: Our team aims to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6). Formal data rights requests will be acknowledged within 72 hours and fulfilled within 30 days, subject to identity verification and the complexity of the request.

Postal correspondence: If you prefer to submit a formal written request, please contact us via our support email first to obtain current correspondence details. We do not publish a postal address on this public-facing page for security reasons.

We are committed to maintaining the trust of our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. Protecting your personal data is not just a legal obligation; it is a core part of the 88casino commitment to providing a safe, fair, and transparent gaming environment for all players aged 18 and above.